What to Expect When You Choose Care Nexus

Arranging care for the first time can feel overwhelming. Most families come to us at a difficult moment, often after a health event, a hospital discharge, or a gradual recognition that a loved one needs more support than they can manage alone. This page walks you through exactly what happens from your first call to ongoing care. No jargon. No obligation.



Care Nexus is regulated by the Care Quality Commission and rated Good. Our service is led by Registered Manager Lucritia Jones and overseen by our CEO, Golam Wayes, who founded the organisation over 12 years ago.

Your Care Journey

Receiving care should feel simple, reassuring and personal. Here's what you can expect when you choose Care Nexus.

01

Initial Enquiry

Get in touch by phone, email or through our website. We'll listen carefully, answer your questions and help you understand the support available.

02

Assessment

We'll arrange a free, no-obligation assessment to understand your needs, preferences and daily routine. This helps us provide care that protects your wellbeing, dignity and independence.

03

Your Personalised Care Plan

Together, we'll create a care plan tailored to your lifestyle, goals and the level of support you need, giving you confidence that your care is centred around you.

04

Carefully Matched Carers

We'll match you with compassionate, fully trained carers who understand your needs and are the right fit for you, helping you feel comfortable from the very beginning.

05

Your Care Begins

Your care starts at a time that suits you. Whether you need occasional visits or ongoing support, we'll provide reliable, high-quality care in the comfort of your own home.

06

Ongoing Reviews and Support

As your needs change, we'll regularly review your care plan with you and your family, making sure you continue to receive the right support at every stage.

01

You can reach us by phone, email, or by completing the free care assessment form on this website. We will respond within one working day. In urgent cases, such as hospital discharges or sudden changes in health, we will do everything we can to respond the same day.

There is no obligation at this stage. We will listen, ask a few questions, and give you an honest picture of whether and how we can help.

02

One of our experienced care coordinators will visit the person who needs care at home, or speak with the family if preferred. The assessment covers:

This assessment is free of charge and carries no commitment. It gives us the information we need to build a care plan that is genuinely tailored to the individual, not a generic package.

03

Following the assessment, we produce a written care plan. This sets out the support your loved one will receive, how often, at what times, and by whom. You will have the opportunity to review, ask questions, and request changes before any care begins.

Care plans are reviewed regularly and updated whenever the person's needs change. For clients receiving care through Redbridge, Waltham Forest, or Epping Forest councils, our care plans are aligned with local authority requirements and safeguarding standards.

04

We take the matching of carers to clients seriously. We consider personality, communication style, language preferences, and the specific skills required for each individual's needs. Where possible, we introduce your carer before the first visit.

All Care Nexus carers are:

For clients requiring complex or nursing care, registered nurses and specialist carers with relevant clinical qualifications are assigned.

05

Once care begins, our coordinators carry out regular spot checks and scheduled reviews. You and your family are kept informed at every stage. You will have a named point of contact throughout.

We are registered with and inspected by the Care Quality Commission. Our most recent CQC rating is Good. We also carry out our own internal quality audits, most recently achieving a 96% compliance score.

If anything is not right, we want to know immediately. Our door is always open.

Funding Your Care

Care Nexus supports clients funded through:

Not sure which applies to you? Our team can help you understand your options and, where relevant, support you through the funding application process.

Ready to Find Out More?

Request a free care assessment, or call us to speak with a member of our team today. There is no obligation and no pressure. Just honest advice.